Privacy Policy

Centrix POS is a point-of-sale application designed for restaurants, cafes, and retail businesses. We collect the following types of information:

1.1 Business Account Information

• Business name and domain
• Account credentials (username, email, password)
• Branch information
• Business configuration settings
• POS terminal identification

1.2 Transaction Data

• Sale amounts and transaction records
• Payment method types (cash, card, etc.)
• Order details (products, quantities, prices)
• Receipt information
• Refund and void records
• Cash in/out records
• Register opening and closing balances
• Session logs and timestamps

1.3 Employee Data

• Employee names and usernames
• Employee roles and permissions
• Login credentials
• Work session logs and timestamps
• Biometric data (fingerprints) - see Section 1.4

1.4 Biometric Data (Fingerprints)

1.5 Customer Data

• Customer names and contact information
• Purchase history and order records
• Loyalty rewards points and status
• Customer preferences and notes
• Custom pricing information

1.6 Product and Inventory Data

• Product catalog and descriptions
• Pricing information
• Inventory levels and stock data
• Product categories and subcategories
• Product modifiers and add-ons
• Barcode information

1.7 Device and Technical Data

• iPad device model and operating system version
• Device identifiers
• App version and settings
• Network connectivity status

We use the collected information for the following purposes:

2.1 Business Operations

• Process and record sales transactions
• Manage inventory and product catalog
• Generate receipts and invoices
• Track cash register operations
• Create business reports and analytics
• Support multi-branch operations

2.2 Employee Management

• Authenticate employee access to the App
• Track employee performance and sales
• Manage roles and permissions
• Monitor work sessions and register operations

2.3 Customer Management

• Maintain customer purchase history
• Manage loyalty rewards programs
• Provide personalized service
• Process refunds and returns

2.4 App Functionality

• Synchronize data across multiple devices via Odoo backend
• Enable offline mode functionality
• Provide cloud backup and data recovery via Odoo servers
• Send push notifications for orders and updates
• Provide customer support

3.1 Where Data is Stored

Your data is stored in two locations:

3.2 Security Measures

We implement industry-standard security measures to protect your data:

• End-to-end encryption for data transmission (SSL/TLS)
• Encrypted data storage (at rest and in transit)
• Secure authentication with password protection
• Biometric authentication using Apple's Secure Enclave
• Regular security audits and updates
• Access controls and role-based permissions
• Automatic session timeouts
• Secure cloud infrastructure (Odoo Platform)

3.3 Data Backup

• Automatic cloud backup of business data
• Local backup on iPad device
• Data recovery available upon request

4.1 We Do Not Sell Your Data

4.2 Third-Party Services

We use the following third-party services to operate the App:

Card payments are processed by a connected KNET-certified payment terminal and the KNET network. The App facilitates the transaction but does not handle card data — it stores only the transaction authorization/reference code returned by the terminal, used to match payments to orders and for settlement reconciliation.

We do not use third-party analytics or crash reporting services.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Protect our legal rights
• Prevent fraud or security threats
• Comply with legal investigations

4.4 Business Transfers

If Centrix POS is involved in a merger, acquisition, or asset sale, your data may be transferred. We will provide notice before your data is transferred and subject to a different privacy policy.

5.1 Retention Periods

• Transaction Data: Retained indefinitely for business records and tax compliance
• Customer Data: Retained as long as the business account is active
• Employee Data: Retained as long as the employee has access to the system
• Biometric Data: Stored on device only until employee is removed
• Backup Data: Retained for 90 days after account deletion

5.2 Data Deletion

When you delete your account or remove an employee:

• Employee fingerprint data is immediately deleted from the device
• Cloud data can be deleted upon request (see Section 7)
• Local data remains on your iPad until manually deleted or app is uninstalled

You have the following rights regarding your data:

6.6 How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: sales@centrixplus.com
• Phone: +965 9406 9744
• Response Time: We will respond within 30 business days

7.1 How to Delete Your Account

To delete your account and all associated data:

7.2 What Happens When You Delete Your Account

If you use Centrix POS outside of Kuwait, your data may be transferred to and stored in servers located in different countries. By using the App, you consent to the transfer of your data to these locations. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Centrix POS is a business application intended for use by adults (18 years and older). We do not knowingly collect personal information from children under 18. If you believe we have collected information from a minor, please contact us immediately, and we will delete it.

In the event of a data breach that affects your personal or business information:

• We will notify you within 72 hours of discovering the breach
• Notification will be sent via email to your registered account email
• We will describe the nature of the breach and steps being taken
• We will provide recommendations to protect your information
• We will comply with all applicable data breach notification laws

We may update this Privacy Policy from time to time. Changes will be effective when:

• The updated policy is posted in the App
• The "Last Updated" date at the top is changed
• We will notify you of significant changes via:
  • Push notification
  • Email notification
  • In-app notice

Your continued use of the App after changes constitutes acceptance of the updated policy.

This Privacy Policy complies with:

This Privacy Policy is governed by and construed in accordance with the laws of Kuwait. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of Kuwait.

By downloading, installing, or using Centrix POS, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.